GENERAL  

The terms used in this privacy statement are defined as follows: "You" pertains to individuals who provide information to us, our agent, or the website. "We," "us," and "our" refer collectively to Solarasphere Enterprises Private Limited and its affiliated entities. For any inquiries or suggestions, please feel free to reach out to us via email at  solarasphereenterprisespvtltd@gmail.com / support@pearlspavilion.com or by postal mail at our provided address.  

Safeguarding your privacy is of utmost importance to us, and we consider data security as a cornerstone of trust. Your name and other personal information will be handled in strict accordance with the principles outlined in this privacy statement. We collect information only when it is necessary and relevant to our interactions with you, and we will retain this information for as long as required by law or as long as necessary to fulfill the purposes for which it was initially collected.  

You can explore our website without disclosing any personal data. Your use of the site is anonymous unless you choose to create an account and sign in with a username and password. By using this website, you signify your agreement to the terms and conditions laid out in this Privacy Statement. If you do not agree with these terms, please refrain from using or accessing our website.  

DATA WE COLLECT  

To complete an online product order on our website, we collect specific personal information, including your name, gender, email address, mailing and delivery address, phone numbers, fax number, and payment details like credit card or bank account information. This data is necessary for processing your transaction, addressing potential future claims, and communicating delivery details.  

For efficient product delivery, we may share your name, phone number, email, and address with third-party courier or supplier services. Your personal data is also used for website administration, payment processing, fraud prevention, sending site-related emails, and contacting you when necessary.  

Accuracy and truthfulness in the information you provide are essential, and you should promptly notify us of any changes. Creating an account enables you to manage orders, addresses, financial details, and newsletter subscriptions.  

We prioritize your privacy, and except where required by applicable laws, we do not disclose or sell your personal information to third parties for marketing purposes. Your data is securely processed and stored, with measures in place to prevent unauthorized access. Third-party organizations have validated our privacy practices. We may share your data with third parties only in response to legally valid requests. If you disagree with our privacy policy, please refrain from using our website.  

HOW WE UTILIZE YOUR INFORMATION  

We may gather, use, or process any personal information, including sensitive data, that you provide to us for various purposes. These purposes include establishing and granting access to your registered account on our Platforms. We also collect, use, and process sensitive personal data as needed. This information is instrumental in creating, delivering, processing, and improving our products and services, enhancing your overall experience, and enabling more personalized interactions. Additionally, we may use your information to communicate with you regarding our services, products, limited-time offers, and upcoming events. These communications may encompass order confirmations, invoices, technical support, and security notifications.  

Furthermore, your personal information may be used for internal research and data analysis initiatives. These projects could encompass audits, data research, and efforts to enhance our offerings, services, and customer relationships. In cases where it is required by a governmental or judicial authority or to comply with legal or regulatory obligations, we may share your information. We retain the right to address any requests, disputes, complaints, or concerns you raise about the use of our platforms and to identify and prevent any fraudulent or unlawful activities occurring on our Platforms.  

HOW WE SHARE YOUR INFORMATION  

We are committed to not selling, renting, or disclosing your personal information, unless otherwise specified in this policy. Your information may be disclosed to third-party partners who assist us in order processing, payment handling, or other website-related services. Additionally, we may disclose your information if, in good faith, we believe it is necessary to comply with legal requirements or to protect our rights, property, or safety.  

We may also utilize your personal information to send you information about our company, the website, affiliated websites, our products, special offers, newsletters, SMS updates, other entities within our group, or business partners. If you prefer not to receive such additional information, you can unsubscribe using the provided link in any email or follow the instructions in SMS messages. Please note that unsubscribing from one communication medium does not automatically unsubscribe you from others. We commit to providing you with the necessary information within 7 working days (excluding Saturdays, Sundays, and public holidays in your area). If your instructions are unclear, we will contact you to seek clarification.  

SECURITY MEASURES  

To prevent unintentional loss, deletion, or unauthorized access to your information, and to protect against unlawful activities, we have implemented crucial technical and security measures. When we gather data through our website, your personal information is securely stored on our servers. We employ firewalls to safeguard these servers. Additionally, we utilize Secure Sockets Layer (SSL) encryption to protect credit card information collected online. While these measures make it challenging for hackers to decode your information, we cannot guarantee absolute security.  

We recommend refraining from sharing your complete credit or debit card number during unencrypted electronic conversations. We adhere to physical, technological, and procedural safeguards when gathering, storing, and disclosing personal information. On occasion, we may request proof of identification in accordance with our security protocols before disclosing personal information. It is your responsibility to protect your password and computer from unauthorized access.  

By using our website, you consent to the collection, use, and disclosure of your personal information by us and third parties, as outlined in this privacy statement. This privacy statement is governed by our Terms of Service and is an integral part of it. You grant permission to our service providers or us to contact you regarding transactions conducted on the website, regardless of whether you have registered for the DND, DNC, or NCPR service.  

THIRD-PARTY DATA SHARING  

We may share your information with other companies within our corporate group. Additionally, we may disclose your information to agents and subcontractors who assist us in various activities outlined in our Privacy Statement. Collaboration with third parties might involve tasks such as product delivery, payment processing, data analysis, and support for marketing and customer service. We may also share information with other parties for purposes of mitigating credit risk and preventing fraud.  

In the future, circumstances such as the revocation or transfer of our license, mergers, acquisitions, bankruptcy proceedings, or other transactions that involve a third party assuming control of our entire business may lead to the sale or transfer of some or all of our business operations or assets. Your personal information, as permitted by applicable laws, may be disclosed to potential or existing third-party transferees or acquirers as part of these transactions. Unless it is necessary for the specific purposes outlined in this privacy statement or required by law, we will not sell or disclose your personal information to third parties without your consent.  

Please note that our website may contain links to other websites or display advertisements from third parties. While we may share your information with third parties in accordance with our privacy statement, we cannot be held responsible for their privacy practices, content, or the actions of other third parties to whom we may provide your information.  

COOKIES  

Accessing our website does not require accepting cookies. However, it's important to note that certain ordering options and site features may be accessible only when cookies are enabled. When you visit specific pages on the site, a small text file known as a cookie is saved by your internet browser on your computer's hard drive, allowing our server to identify your computer as a unique user. This helps save time when using the site or accessing it again by recognizing your Internet Protocol (IP) address.  

We solely utilize cookies to enhance your website experience, such as remembering your identity when modifying your shopping cart without the need to re-enter your email address. While you have the option to configure your browser to reject cookies, please be aware that this may limit your website functionality. Rest assured, our cookies are free from viruses and contain no personal or confidential information. For more information on cookies and how to remove them from your browser, please visit Pearlspavilion.  

To gather and store data for marketing and optimization purposes, our site utilizes Google Analytics technology, which may involve the use of cookies. These cookies aid in recognizing the browser but do not personally identify visitors unless explicitly permitted. You have the option to revoke permission for data capture and storage at any time, with immediate effect.  

CHILDREN'S DATA  

We want to emphasize that our website is not intended for anyone under the age of eighteen. We do not knowingly collect personal information from children under the age of 18. If we inadvertently collect such information, we will promptly delete it.  

DATA RETENTION  

Unless required or allowed by law, we will retain your personally identifiable information only as long as necessary to fulfill the purposes for which it was collected. After we no longer need this information, we will securely dispose of it.  

CONSENT  

By using our website and providing your information, you consent to us collecting and using your information in accordance with this Privacy Policy. This includes your agreement to share your information as described in this policy.  

UPDATES TO PRIVACY POLICY  

We may update our Privacy Policy to reflect changes in our practices. Whenever we make such updates, we will inform you about the information we collect, how we use it, and the terms of its disclosure. Any changes will be made public on this page promptly.  

YOUR CHOICES  

All registered users have the option to "opt out" of receiving non-essential (promotional, marketing-related) messages from us or our partners. You can do this by adjusting your preferences on our website.  

ADVERTISEMENTS  

To promote our products and services, we may use various marketing strategies, including advertising on social media and sending promotional emails. By using our website, you consent to receiving future marketing communications from us. If you wish to stop receiving promotional emails, you can click the "unsubscribe" link at the bottom of each email.  

CHANGES TO PRIVACY POLICY  

If we make substantial changes to our Privacy and Cookies Policy that significantly impact your privacy, we will notify you through email or on our web/app. This will give you the opportunity to review the changes and exercise your data subject rights if necessary.  

PROTECTION OF YOUR PERSONAL INFORMATION  

We have implemented appropriate organizational safeguards and security measures to protect your data from loss, alteration, unauthorized access, or disclosure. Your personal information is transferred securely using encrypted connections. Any third-party service providers we engage are required to adhere to stringent security measures to protect your information. In the event of a data breach, we will notify you and relevant regulators as required by law.  

OPT OUT  

While we may share your information with third-party service providers, they are not permitted to use it for advertising or promotional purposes. You have the option to opt out of non-essential communications, such as promotional emails, from our company or our partnered companies. You can do this by clicking the unsubscribe link or following the instructions in our email communications. You can also contact us at  solarasphereenterprisespvtltd@gmail.com / support@pearlspavilion.com to be removed from our mailing lists or newsletters. We will inform all users via email before taking any action.  

CONTACT US     

If you have any questions, complaints, or concerns regarding our privacy statement or procedures, please contact us at the following address:  

 solarasphereenterprisespvtltd@gmail.com / support@pearlspavilion.com  

We are committed to responding promptly to your inquiries in accordance with applicable laws.