Return in Terms:  

At Pearlspavilion, we understand that our customers may occasionally be dissatisfied with their purchases. Therefore, we have a flexible return policy in place. You have a window of 48 hours from the receipt of your order to request a return. To be eligible for a return, the product must be in pristine condition with no signs of wear and tear or damage. It is crucial to keep all tags, packaging, and invoices intact for a successful return.  

To initiate a return within 48 hours , please send an email to solarasphereenterprisespvtltd@gmail.com / support@pearlspavilion.com or use the product return option on your personal page. Our dedicated staff will guide you through the return process to ensure a seamless experience.  

Refund Procedure:  

We strive for your complete satisfaction with every purchase, but if you are dissatisfied with a product, our refund policy is designed to be hassle-free. Refunds will be processed within 5 to 7 days after our team receives and inspects the returned item. The original payment method used for the order will be credited with the refund.  

Please note that a refund will only be issued if the item meets our quality standards. Any signs of wear and tear or damage may prevent us from processing the refund. Our experts will conduct a thorough inspection of the item before approving a refund. Our goal is to make the refund process as quick and straightforward as possible to ensure you receive your money without any complications.  

Exchange Process:  

Our commitment is to provide you with the best shopping experience, and we are willing to arrange for a replacement if your item has any issues. You can request an exchange if the problem with the item is not due to your fault. We will promptly send you a replacement if the product you receive is incorrect, defective, or damaged.  

To initiate an exchange, please contact our customer support team at solarasphereenterprisespvtltd@gmail.com / support@pearlspavilion.com with details about the product and the issue you are facing. Once the product is delivered, we will conduct a quality check and expedite the exchange process to ensure you receive the correct item. Our team will work closely with you to ensure a smooth and satisfactory shopping experience.